If you notice any damage to your goods please notify the delivery driver at the time of delivery. Please inspect goods as they arrive at your property and if they visually look damaged please let the driver know.
All damage must be reported within 24 hours of delivery. As goods may be stored on building sites or moved around by your trades we cannot accept damage claims after this 24 hour period as we cannot determine when the damage occurred.
It is very important that your trades inspect goods before installation. Goods that are damaged during or post installation are not the responsibility of Flooring World.
Goods found to be faulty as a result of manufacturing defects are covered by the product warranties and will usually be handled by the product supplier or manufacturer who provides after sales service support to goods properly installed by your tradesman.
Changing your mind or made a mistake?
These things do happen; we will make the best effort to facilitate a replacement product or refund.
We will organise your goods to be collected or speak to our staff about dropping them off at a location near you or posting them back if the goods are small.
All returns must be in the original packaging and in the condition as delivered.
Goods may be returned within 30 days for a full refund. A return fee of $60 or the cost of delivery, if greater than this, will apply for a pickup.
Please note, if returning the goods yourself, either in person or via Australia Post or your own courier the responsibility for damages and the product arriving in original condition will be with you.
Goods that cannot be returned
Returns are not accepted on open packages unless there is a manufacturing defect as determined by Flooring World.
Any custom made product are strictly non-returnable.
General Returning Conditions
While the goods are in your possession they are your responsibility, if the goods are damaged we will need to charge you for repair of the product, or in most cases we will not be able to provide a refund or exchange.
We are not able to accept returns of any kind once you have attempted to install or use them.
All refunds and returns need to be inspected by a member of our team before a new product is sent or a refund is made. Unfortunately this may take some time but we will endeavour complete inspections as quickly as possible.
Please contact us on (03) 9706 9070 as soon as possible with any questions on returns & exchanges.
